Privacy, Website and Cookie Policies

Privacy Statement

This privacy statement explains how we, A G Hicks Ltd, intend to collect and use information about you.

1. Who we are

AG Hicks Ltd, Southfield Farm Caravan Park, Weston Road, Brean, Burnham-on-Sea, Somerset, TA82RL (we, us or our). Under data protection law we are the ‘datacontroller’ of the personal information that we collect about you and as a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information. We must inform you about this.

2. The information we collect

The types of personal information we collect from you include:

• Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address)
• Our correspondence – if you contact us, we may keep a record of that correspondence
• Sales and services information – details of transactions that you make with us and details of the services we provide to you

3. How we use your personal information

We may use your personal information in the following ways:

• to provide our services effectively to you – examples: to administer our services, including handling your requests, communicating with you (including about any offers or promotions); keeping up-to-date records about you and carrying out our obligations arising from any contracts entered into between you and us, to make payments to you and receive payments from you (where applicable).
• to market to you – if you have not objected, to provide you with updates and offers about our products and services and the products or services of selected third party companies that we think may be of interest to you. (See paragraph 4, ‘Transfers of personal information’, below for further information). We may use your information for marketing our own services to you by post, phone or email where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt out of further communication sent to you or you may opt out by contacting us using the details in the ‘Contact us’ section of this privacy statement. If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using these contact details.

4. Transfers of personal information

We may permit selected third party companies to use your personal information, for the purposes set out in the section ‘How we may use your personal information’ (above). These companies may use this information to contact you. Selected third parties will be subject to obligations to process your personal information in compliance with the same safeguards that we deploy.

We work with carefully selected insurance intermediaries, who are regulated by the Financial Conduct Authority, to provide you with informationaboutrelevantinsuranceservices.Ifweintendtopassyourdetailstothemwewill inform you beforehand and give you an opportunity to object. If you tell us that you do not wish to have this information passed on we will respect your wishes.

We confirm that all personal information held by us about you will remain in (and will not be transferred outside of) the United Kingdom.

5. How long will we keep your personal information

Where you have expressed an interest in our products or services/where we have collected your contact details for us to provide you with information about our services, we will keep your information for 7 years, or until you ask us to stop sending you such information.

Where you have purchased a product or service from us, we will keep your personal information for so long as you are sited on our park, plus for 7 years, to deal with any queries, complaints or legal claims you may have.

6. Legal grounds to process

The legal grounds we rely on to process your personal information are that processing is necessary for:

• Our legitimate business interests or those of a third party and these interests are not overridden by your interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing). Third party legitimate business interests include the promotion of insurance services to you so that we have sufficient insurance coverage at our site(s)
• Ourperformanceofacontractmadewithyou.Thisincludesourprovidingyouwithproductsandservicesandourtakingstepsatyour request towards, and in anticipation of, providing you with products and services
• Our compliance with legal or regulatory obligations

7. Your rights in relation to your personal information

If you have any questions in relation to our use of your personal information, you should first contact us using the contact in the ‘Contact us’ section of this privacy statement. Under certain conditions, you may have the right to request us to:

• Provide you with further details on the use we make of your personal information
• Provide you with a copy of personal information that we have collected about you; c.update any inaccuracies in the personal information we hold;d.delete any personal information that we no longer have a lawful ground to use; e.objecttoouruseofyourpersonalinformationifouruseofyourpersonalinformationiscausingyouundueharm.Insuchacasewe must cease using your personal information for that purpose.

8. Contact us

If you have any questions, or you would like to find out more about this privacy statement you can write to us at:

A G Hicks Ltd,
Southfield Farm Caravan Park,
Weston Road,
Brean,
Burnham-on-Sea,
Somerset,
TA8 2RL

or email us at office@southfield-farm.co.ukor telephone us on 01278 751233

Website Privacy and Cookie Policy

The policy: This privacy policy is for this website; www.southfield-farm.co.uk and served by AG Hicks Ltd and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (DataProtection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to learn more about the control of cookies on their computer/device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer shard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer shard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been under taken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information by email or through the post, for example when you have requested us to send you a brochure. This is done in accordance with the regulations named in ‘The policy’ above.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in there sources section below.

Resources & Further Information

Overview of the GDPR – General Data Protection Regulation
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy

v.3.0 January 2018 Edited & customised by: A G Hicks Ltd